Returns & Exchanges Policy
We want you to be completely satisfied with your professional equipment; if your purchase doesn't meet your salon's needs, you can return unused items in their original packaging within 30 days.
Initiate Your Request
Contact our support team with your order number and details of the salon equipment or supplies you wish to return to receive a Return Authorization.
Prepare the Shipment
Securely pack the items in their original manufacturer packaging, ensuring all hardware, manuals, and accessories are included to avoid restocking fees.
Label and Ship
Affix the provided shipping label to your package and drop it off at the designated carrier, or schedule a freight pickup for large furniture items.
Inspection and Refund
Once our warehouse team inspects the items for professional standards, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing